Privacy Policy

This policy sets out the basis on which any personal data collected from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Ian Forest of 87 Shakespeare Road, Gillingham, Kent. ME7 5QJ.

Information we collect

We will collect and process the following data about you:

Information you give us:

This is information about you that you give us by filling in forms on “our website” or by corresponding with us by phone, e-mail or otherwise.

It includes the information you provide when you fill in our contact form. The information you give us may include your name, address, e-mail address and phone number.

We will only use information supplied for the stated purpose and we will only contact you for marketing purposes having received your consent first by way of filling in a form or contacting us by phone, e-mail or otherwise.

In certain instances, we may contact you to update you with information about services you have booked but this will always be made clear when you sign up for such services and will be provided under the grounds of legitimate interest.

Information we collect about you:

Concerning each of your visits to our website. we will automatically collect the following information.  This will always be anonymised and cannot be traced back and will only be used to improve our website and understand how users interact with it:

  • Technical information, including your browser type and version, operating system and platform; and
  • Information about your visit, including the referring website URL, pages you viewed and searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.


Our website uses cookies. For detailed information on the cookies we use, how you can manage these cookies, and the purposes for which we use them see my Cookie Policy at the end of this page.

Uses made of the information

We use information held about you in the following ways:

Information you give to us:

  • To carry out our obligations arising from any contracts entered into between us and to provide you with the information and services that you request from us.
  • To provide you with information about other services we offer that are similar to those that you have already booked or enquired about if you have consented to this.
  • With your consent to provide you with information about other services we offer that may interest you.
  • To provide you with information related to services you have already booked and to notify you about changes to these services.

Information we collect about you:

  • To administer our website and for internal operations, including troubleshooting, data analysis, testing, research and statistical purposes.
  • To improve our website, ensure that content is presented most effectively for you and your computer or device.
  • As part of our efforts to keep the website safe and secure.
  • To measure or understand the effectiveness of marketing campaigns we serve to you and others, and to deliver relevant advertising to you when you have opted to receive marketing by email.
  • If you have consented, to make suggestions and recommendations to you and other users of our site about services that may interest you or them.

We will disclose your personal information to third parties:

  • If all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, to enforce or apply our Terms and Conditions; or to protect the rights, property, or safety of customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data:

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (”EEA”).  In this case, we will provide appropriate safeguards in relation to the transfer. It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. In all cases where our suppliers or sub-contractors store information outside the EU, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that the contracts we have with such parties embody Model Clauses or is engaged in under Privacy Shield.

We will store data that is related to you and any services you may have booked from us for a maximum of 24 months.  Before this time limit, we will seek permission to use and store the data for a further 12 months. If you do not give repeated permission your data will be deleted from our systems.

Data security:

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and any data we store about you will be encrypted.

Your rights:

We will always inform you before collecting your data of any use we may make of that data or if we intend to disclose your information to any third party for such purposes.

Should we send you information and you no longer wish to be contacted please contact us by email at

Other sites referenced

From time to time, our website may contain links to and from the websites of other suppliers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The accuracy of your information is important to us.  If you change any of the information we hold, or if it is inaccurate or out of date, please email us at

As of 25th May 2018, the General Data Protection Regulations (GDPR) comes into effect which gives you the right to access information held about you and your right of access can be exercised in accordance with the Act.

Changes to our privacy policy

Any changes we make to this privacy policy in the future will be posted on this page. If this affects the consent needed from you then we will seek your renewed permission the next time you visit the website.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of this website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website. By continuing to browse, you are agreeing to our use of cookies.

A cookie is a small file containing letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into our event planner or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around this website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. I will use this information to make our website more relevant to your interests. We may also share this information with third parties for this purpose.