Is your contact form letting you down?

Your enquiry form….does it work?

It’s so easy to fall into the trap of not checking your contact form yet it’s one of the most important pages on your site. If it doesn’t work then how do people reach out to you?

Do you test it regularly? When was the last time you checked it?

Do you have any required fields on your form? Some people don’t like leaving their contact number so if you ask for that as a “required” field, could that be stopping people from getting in touch?

Do you get ALL the emails it sends you? How do you know? Does your enquiry form save all the enquiries in a database somewhere for you to look at? When was the last time you looked at that database to see if there were any you missed?

What happens when they press send? Do they get a message? Does it redirect to another page on your website? Does that page exist?

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Do other pages on your website link to your contact form? When did you last check those links to make sure they worked?

These are all the things you should be checking on a regular basis.

Contact forms usually get very little love when it comes to a website. You can spend hours building elaborate end enticing home pages but when it comes to the form, “as long as it gets the job done” seems to be the general approach.

If your inbox seems a little quiet, check your contact form.